Power List 2020

First and foremost, we put people at the center of everything we do. Secondly, only few companies can claim a greater role in creating our connected urban
world. We have built cities, transformed how people live & work and revolutionised architecture itself. We attribute our competitive edge to our top-notch customer service, global scale and ability to move at speed.

We currently maintain more than two million elevators and escalators around the world. When it comes to steadily improving our business, Otis uses a
proven operating model that encompasses a product’s full lifecycle.

We innovate through a lens of intelligent design, reliable operations, faster construction & personal experience to benefit customers, passengers and our
team of field professionals. Our vision – our aspiration – is to give people freedom to connect and thrive in today’s taller, faster and smarter world. To support that from a business perspective, Otis is investing in various areas like data analytics, machine learning and cloud computing to meet the needs of
our passengers and customers in the digital age. Otis is undergoing a digital transformation, driven by the evolving needs of intelligent buildings, smart cities and connected passengers. In 2019, we saw continued benefits from a number of initiatives that we have launched. For example, most Otis field professionals now use smart phones loaded with custom apps to help them perform their job more efficiently. These digital tools can help employees diagnose and fix issues faster than before.