Leading Manufacturing Companies – Otis India

“Customer satisfaction motivates us to invest in developing new innovative products and technology. Our engineers are working to develop the next generation of elevators. This new generation will for the first time connect manufacturing to installation to service,” says Joseph.
Otis is transforming its service business – globally – to incorporate smart, connected technology that delivers proactive, quick and effective diagnostics and repairs. The transformation is an investment in digital tools, mobility solutions, apps, IoT and operational excellence to enhance customer experience and accelerate business productivity.
Otis has developed and is accelerating efforts to expand the use of service apps being developed by field teams. These new tools enable field employees to be more efficient, source information faster, develop even stronger ties with the customer and see a problem before it becomes one. Through IoT and more connectivity, Otis is giving customers more transparency, more information and a streamlined faster process to reach Otis, while maintaining and advancing the personal relationship they strive for. With this, they are also working on making their service delivery faster and more convenient.