Leading Manufacturing Companies – TVS Motor Company

The key parameters for judging quality can be divided into two categories: appearance and performance. TVS Motor prefers its customers to do the talking and this dynamic factor changes from time to time. The stated and un-stated needs are captured and converted in the engineering specifications through ‘quality function deployment’ (QFD) approach. Engineering specifications are taken as a part of the specification to evaluate the product.
Similarly, the performance of the vehicle is also aligned to the customer’s touch point, usage, etc. Other things looked into is the degradation of the product over a period of time, usage environment, etc. The product behaviour should be consistent and any deterioration should be minimal when used in the customer’s environment.
At TVS Motor, quality processes are based on BIG M, where manufacturing is not limited to production. Manufacturing includes product development, SCM, production, sales and post-sales service. Customer expectations on performance are continuously rising along with their demand for value. Manufacturing quality is continuously improving through variation reduction by implementing automation, process optimisation and skill enhancement. Quality processes are driven through defect reduction.
To achieve specialisation, the manufacturing and supply chain process started utilising core expertise. Buying more in terms of sub-assemblies is encouraged with upfront involvement of the partners who can offer technical solutions throughout the product life cycle. Levelled production, JIT and Kanban revolutionised the supply chain in improving efficiency and improved product quality too.