Leading Manufacturing Companies – ABB India

ABB in India has always been an early adopter of new technologies both in operations as well as R&D. The focus areas in the next two years would be to harness available capacity and invest in cutting-edge technologies to improve overall productivity of the workforce and to cater to the ever growing needs of customer base. ABB has globally launched multiple strategic initiatives on digitalisation and all countries will look into the local environment closely to connect with customers. The company is planning multiple digital initiatives to enable the sales team to respond to customer needs promptly.
ABB India uses Cloud based CRM and plans to utilise its capabilities to the fullest extent possible in the months to come. This enhanced usage is expected to enrich internal processes and serve customers proactively. Parallelly, it is focusing on service business to effectively manage installed base with customers. IoT has always been its core strength and the company keeps developing technologies that can provide enhanced customer experience. “We are planning multiple initiatives to improve internal ERP capabilities which will facilitate digitisation across functions. In order to sustain the benefits of new technologies, we plan to safeguard our environment with proven IT security initiatives,” adds Natarajan.