Kone Elevator India – Amit Gossain, MD

Many changes that were the by-products of covid are being adopted as regular ways of working. One permanent change is how Covid has changed the way business is done. Virtual selling, virtual meetings, virtual exhibitions are here to stay if not 100%, at least a good proportion. They continue to invest in technology. From teaching employees how to use online meetings to making sure the website and order functions can meet demand, technology has pretty much been at the forefront. Once the immediate threat of the virus has passed, then the impact of these changes on the way design, communication, build and run the experiences that people want, will be felt. The company has been building a business foundation amidst a challenging operating environment. The mission is to extend this trajectory into the future and continue to be a leading company.

Kone is facing the crisis with a spirit of reinvention—accelerating digital transformation, establishing variable cost structures, and implementing agile operations. Responding to the pandemic has underscored the need for leaders to accelerate the adoption of agile ways of working and value chain transformation to help out manoeuvre uncertainty. Considering various parameters it has increased manufacturing by following extremely strict protocols and precautions at its manufacturing facility.