Leading Manufacturing Companies – Philips india

The policy is to delight customers and deliver what has been promised. Philips believes in an internal customer approach, which emphasises on passing zero defect to the next internal process and continuous supplier improvement. Products & solutions are monitored and improved  on during production to ensure that no defects are passed on to customers.
They have established a robust Quality Management System (QMS), where processes are established, matured and monitored through an internal audit programme. A proactive identification of defects are done through capabilities across the site using Kaizen. Over the past few years the focus has been to develop operational excellence by following the Philips Lean deployment methodology.
A focus has been to develop capabilities and culture (People), strengthen the process (System & Processes) and continuous improvement. People are trained in lean basics such as 6S, Kaizen, standard work, and built in quality.
System and Processes helps achieve key metrics. This is done through Continuous improvement. The mantra for success is “Every Day, Everywhere and by Every One”. The improvement opportunities are implemented through Kaizen that run for 3-4 days and is focused on one problem. This has helped to achieve results in 3-4 days rather than working as a project which would run for more than six months.