Toyota Kirloskar Motor (TKM) has announced “Customer Connect Program 2.0” to support and provide a sense of assurance to customers in uncertain times.
With the objective to maximize support and in line with the ‘Customer First’ philosophy, the company said it has launched a host of initiatives to ensure hassle free maintenance and benefits such as extension of vehicle warranty & customer paid extended warranty; extension free maintenance services; and extension pre-paid service package [SMILES].
With safety being one of the key priorities, TKM said it has been implementing measures to help prevent the spread of COVID-19 infections. As a part of this customer connect program 2.0, the company is offering Toyota Bactaklenz, a non-chemical fumigation treatment, at a special price for both Toyota as well as non-Toyota vehicles.
Further, all dealerships are being informed to strictly follow preventive protocols by adopting highest standards of safety and hygiene practice. TKM is also encouraging contactless service where customers can book service appointments through TConnect mobile App, WhatsApp or Website and choose to pick up & drop services, and dealerships will make all the efforts to delight and meet customer requirements.
Additionally, it said extensive outreach to engage and educate its customers on tips for protection of parked vehicles and the importance of periodic maintenance has been undertaken.
Naveen Soni, Senior Vice President, TKM said, “We are aware of the extreme difficulties faced by our customers during this pandemic and the uncertainties it has brought. Our “Customer Connect Program 2.0” is a step further to build confidence and show our commitment to our valued customers by ensuring seamless communication and hassle-free processes to ensure customer convenience and utmost safety.”
He said the company’s dealerships will continue their efforts to support the customers, and as a responsible corporate citizen “we are extending our support to even take care of vehicle sanitization used by frontline warriors”.