Avinash Anand, Managing Partner, Unimark Hi-Tech Solutions LLP highlights the role of technology in optimising field service and boosting customer engagement.
Salesforce
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What’s your customer engagement score?
Participate in a Salesforce-commissioned survey to know your Customer Engagement Maturity (CEM) Index.
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IT skills demand among captives witnesses 22% growth: Quess
Roles such as IT Security and Full Stack witnessed over a 100% uptick in demand from captives
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Salesforce announces Salesforce Hyperforce
Hyperforce is a complete re-architecture of Salesforce designed to deliver an even more powerful and scalable platform
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Salesforce Research: COVID-19 has rewired the Fabric of the Workplace
53% of survey participants from India say that they would switch jobs if it meant they could work remotely
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Salesforce launches #Journey2Salesforce upskilling programme in India
#Journey2Salesforce is an upskilling program that will help people to start their career in the Salesforce ecosystem
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71% of Indians expect companies to accelerate digital initiatives: Salesforce survey
Indian customers estimate 60% of their interactions with businesses take place online this year, compared to 47% in 2019
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Pidilite forms new bonds with customers
A case study of how Salesforce is helping Pidilite’s digital initiatives
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Effective use of technology will help SMBs in India pivot through the COVID-19 pandemic: Salesforce research
30% of SMB respondents in India expect business to be as usual post the COVID-19 pandemic
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Mahindra partners with Salesforce to drive first of its kind digital transformation in customer experience
Set to enhance the customer experience through Intelligent, Connected Technologies