For an industry that relies heavily on its value chains it is mission critical to retain customers in turbulent times
CX
Posted inSectors
Industry 4.0: How CX can make operations agile in the world of intelligent manufacturing
Manufacturers in India need to shift their value proposition from products to ongoing, data-driven services if they want to scale quickly. And this can be achieved with a greater focus on customer experience. Which brings us to the question: How can Indian manufacturers scale operations at a global level by investing in CX?