UiPath, an enterprise automation software company, and Amelia, a technology company, have announced a partnership that brings together the power of the UiPath business automation platform with Amelia’s enterprise-grade conversational AI to create a fully integrated IT digital agent solution.
Together, the companies will enable customers to deliver personalised employee experiences at scale, helping businesses drive efficient growth by doing more with less.
Despite the proliferation of digital technologies in the enterprise, employee experiences still lag behind. UiPath and Amelia bridge the gap between powerful automation and simplified user experiences with an integrated solution that reimagines the employee experience and delivers measurable improvement in productivity and net promoter scores (NPS).
Employees can make support requests via chat, messaging, or voice. Amelia processes the request and natively integrates with UiPath software robots to resolve the issues with workflow automation and AI. Once complete, Amelia summarises the resolution for the employee via their preferred channel. Requests that cannot be resolved are escalated to support agents, with the combined solution learning from the interaction to better address similar issues in the future.
With its combined solution, Amelia and UiPath can create extraordinary user experiences through rapid resolution of everyday tasks, allowing employees to focus on propelling company growth and providing premier customer service. It enables end-to-end resolutions for high-volume requests, which reduces service desk wait times, accelerates request handle times, and improvements of employer NPS. Customers are empowered to scale custom solutions and applications with the offering as their business needs evolve.
UiPath is motivated by the fundamental beliefs that automation liberates humanity’s boundless potential and that it is critical to transform employee experiences in today’s resource-constrained market, as per Dhruv Asher, Senior Vice President, Alliances and Business Development, UiPath.
Lanham Napier, President and Chairman, Amelia, is extremely pleased to partner with UiPath to create a fully integrated automation solution for seamless support experiences. According to him, employees are undoubtedly the engine that drives companies’ success, yet people are often hindered in their jobs by repetitive, time-consuming tasks that distract them from their goals. This joint solution eliminates barriers to productivity and creativity by bringing together the market’s leading conversational AI and business automation technology.