The United Grinding Group offers the below digital assistance systems that make work easier for various user groups.
Remote Service
Remote Service offers uncomplicated and fast assistance, for example, in the event of machine downtime. By triggering a service request, customers can request quick and uncomplicated help by pressing a button. This service request can be submitted by the customer via a smartphone and the corresponding digital solutions app or via the customer cockpit. With a machine equipped with the modern C.O.R.E. technology, this is now even possible directly on the machine. In addition, a video conference can be conducted via the integrated camera in the C.O.R.E. panel. This again significantly increases the benefit provided by service support. The whiteboard function also makes sharing drawings, and notes on pictures or documents easy. This way, the customer care team can assist remotely, saving time and money.
Service Monitor
The Service Monitor relieves those responsible for maintenance by clearly displaying all the important maintenance tasks based on the current machine’s operating hours. The service cockpit can even be used to centrally manage, monitor, and document maintenance due dates for several connected machines. Only necessary maintenance work is displayed. Unnecessary work is thus avoided.
Production Monitor
Production managers can monitor the production output of the machinery at any time using the Production Monitor. Production benchmarks, such as operating and non-productive times, production quantities, and downtimes, are displayed in real-time. The latest version also supports the global communication standard umati UA4MT (Universal Machine Technology Interface for Machine Tools). Not only machines from the UNITED GRINDING Group but also machines from other manufacturers can be easily integrated into the Production Monitor—from anywhere and at any time because of the Digital Solution App. This overview makes it possible to discover optimisation potential in the production and operation of the machines.