MG Motor India introduced the ‘MG Service on Wheels’ initiative to provide customers with car repair and maintenance services from the comfort of their homes. This service outreach program reinforces the company’s commitment to providing faster and more efficient service for the ease and convenience of its customers. The pilot version of the program has been introduced in Rajkot, and the company plans to cover other upcountry markets across India in future.
The Service on Wheels initiative will be operationalized through a mobile workshop. The mobile workshop comes equipped with a hydraulic scissor lift attached to a hydraulic power pack, an air compressor with a washing pump and additional provision for dry wash, a digital oil dispenser, a waste oil collection tank, and a pneumatic line with a filter-regulator-lubricator (FRL) unit. In addition to this, there is provision for a fully stacked spare parts rack and illumination through an LED lamp. The workshop vehicle also has a wheel balancer with a slider, an electric control box, and a first-aid box.
The ‘MG Service on Wheels’ is a full suite of services to help customers in the periodic maintenance of their vehicles in addition to addressing any repair and upkeep requirements that may arise. It will cover most service operations that are otherwise provided only in a workshop. The program will be manned and operated by fully trained and certified technicians backed by MG’s seamless customer support. This will bolster the service network and extend its reach across the existing markets.
‘MG Service on Wheels’ will operate as a mobile workshop equipped with all the necessary tools, spare parts, and other consumables and digital assets to support immediate and unforeseen yet urgent vehicle maintenance requirements. The program will be powered by a simple and effortless appointment booking system. It will allow customers to connect with the company and schedule their car maintenance at their convenience.