Porter has partnered with GoMechanic to provide seamless logistical support to the company, ensuring smooth operations and enhanced customer experience. Porter’s enterprise solution – Porter For Enterprise (PFE), has been delivering its logistics services to GoMechanic in 8 cities, including Ahmedabad, Bangalore, Chennai, Delhi NCR and Mumbai.
The partnership has helped the company by reducing the inefficiencies in its logistics system and increasing customer retention from 7% to 11% – improving margins and lowering resource wastage.
Uttam Digga, COO, Porter, says, “The automobile service industry follows an unpredictable demand pattern with an expectation of immediate service or solution delivery. In such a scenario, it becomes imperative to have a dependable logistic partner, and we are elated that GoMechanic has entrusted us to help them to enhance customer serviceability and experience,”
Nitin Rana, Co-Founder – GoMechanic, explains, “We are now delivering spare parts to 19,000+ pin codes across the country. Customers, nowadays, are used to superfast deliveries, and it’s absolutely necessary that our logistic partners are able to deliver on our promise to our customers,”